ORDERING
The easiest way to order from us is to purchase via our website using a credit card (Visa or Mastercard) or PayPal. Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
We are also happy to take orders over the phone or via email if preferred. Payment for manual orders can be made by credit card (Visa or Mastercard).
To process an order manually, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number.
Email: danielle@dncinternational.com.au / Tel: 0405 605 022
DELIVERY - AUSTRALIA
We want to keep shipping costs down for you as much as possible so we offer a flat rate of $15 for all orders under $150, and we send them all by Express post (with a tracking number). Spend over $150 and shipping is on us! Please note that this applies to Australian orders only.
Whilst we work super quickly to pack your order and we will normally ship in under 24 hours, we have a young family and do everything ourselves so please be aware that dispatch times can vary.
All our shipping is done Express Post with Australia Post, so freight times are as indicated on the Australia Post website. **Please allow extra time for deliveries prior to the festive season. Australia Post works hard to safely get all orders out to you but dramatic increases in purchases nationally sometimes causes delays in some areas.
INTERNATIONAL DELIVERY
All Who Wonder is based in Australia, however we are happy to ship to worldwide . All orders will be charged in Australian dollars ($AUD) and include 10% GST (Goods and Services Tax).
A flat rate $29 Australia Post International shipping flat rate will apply to any order sent to New Zealand. Orders to any other country worldwide attracts a flat rate of $39 (AUD).
Delivery will be made during business hours. Please specify delivery instructions for your order during the check out process.
Any import taxes (if applicable) will be the responsibility of the customer.
PREORDER ITEMS
All preorder items are clearly labeled and include their approx delivery date. If your order contains any preorder items, please note that the entire order will be shipped once the final piece has arrived in store. If you would like your in stock items prior to the preorder items, please either process your orders separately.
ITEMS OUT OF STOCK
At All Who Wonder, we endeavor to make sure that all products shown on our site are in stock, and that pricing is true and correct.
If an item on the site is showing out of stock, we will do our best to order it in if requested. Delivery time frames will be clearly communicated, and we will not process the payment until we can confirm the item is ready for dispatch.
Pre-Orders can be made when an item is out of stock, a 50% deposit is requested upon confirmation of order and the balance before delivery. To arrange for a pre-order of an out of stock item, please email us on danielle@dncinternational.com.au or phone us on 0405605022.
RETURNS POLICY
At All Who Wonder we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.
- For a full refund, you need to contact us and return the item to us within 14 days of receiving it. This applies to full price items only. No refunds on sale items.
- For an exchange or credit note, you also need to contact us and return the item to us within 14 days of receiving it.
- Any returned item must be in perfect condition, with no damage to the item or the packaging.
- Any refund amount will be less a shipping charge (in the case that shipping was free).
- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
- Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund.
- Shipping charges will be waived only if the returned item is faulty.
- Any credit notes issued will be valid for 3 months.
- Refunds or credit notes are only processed once the original item has been returned to us.